Shipping & Returns

At The Spicy Store, we strive to make your shopping experience seamless and enjoyable. Below, you’ll find all the details about our shipping and return policies.

Shipping Policy

1. Domestic Shipping:

  • Estimated delivery time: 1-5 business days 

2. International Shipping:

  • Estimated delivery time: 7-14 business days, depending on location.
  • Shipping costs vary based on destination and package weight.
  • Please note that customs fees and duties may apply and are the responsibility of the recipient.

3. Processing Time:
Orders are processed within 1-2 business days after confirmation. You will receive an email with tracking details once your order has shipped.

4. Shipping Partners:
We work with trusted carriers like UPS, FedEx, and DHL to ensure timely and secure deliveries.

Return Policy

1. Eligibility for Returns:

  • Returns are accepted for unopened and unused products within 7 days of delivery.
  • Items must be in their original packaging.

2. How to Initiate a Return:

  • Contact our customer service team at support@thespicystore.com with your order number and reason for return.
  • We will provide you with a return shipping label and instructions.

3. Refunds:

  • Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges:

Damaged or Incorrect Items

If your order arrives damaged or contains incorrect items:

  • Contact us within 48 hours of delivery at support@thespicystore.com with photos of the issue.
  • We will promptly replace or refund the affected items.

Non-Returnable & Non-Refundable Items

  • Perishable goods.
  • Opened products.
  • Gift cards and digital downloads.

Questions?
If you have any further questions about shipping or returns, feel free to reach out to us at:

We’re here to ensure your satisfaction every step of the way!